Ask Me Anything: Customer Service Automation

Webinar 27 January 9 am CET (10 am EET)

Do you want to get started or look for ways to increase the degree of automation in your Customer Service? Would you like to know more about the technologies that can improve your Customer Experience and Operational Efficiency?

Matti Toivonen, our CXO, is a guest speaker in the next Ask Me Anything- session organized by our partner Digital Workforce.

During the live webinar, Matti answers all your questions around Customer Service Automation, Chatbots, and Conversational AI. The virtual session is a unique chance to ask questions and get free advice from a world-leading expert!

Register here!

How does it work?
AMA sessions are not typical webinars – We don’t present but per se, but simply answer your questions.

1. Sign up and submit your question/s in the registration form.
2. Receive a link to the live event.

In this session, we answer your questions related to topics such as:

• Typical use cases for automation in Customer Service
• Best practices for Customer Service Automation
• Implementing customer-facing automation technologies – requirements and expectations
• What is conversational AI and how does it compare to traditional chatbots?
• Differences between tools and technologies – our recommendations

Experts in this session:

Matti Toivonen 
CXO and Co-Founder, Front AI
Matti Toivonen is the CXO and Co-Founder of Front AI – Nordics’ leading service automation company delivering next-generation AI-based service bots and a close partner to Digital Workforce. Matti believes in customer experience as the most critical strategic competitive edge for business and that the people in customer interactions are the essential asset in this scenario. His passion and expertise lie in improving customer experience through data analysis, technology, and digital transformation.

Even if you can’t join live, register now and you’ll get a link to the recorded webinar to watch at your convenience.